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Return & Refund Policy

At TODD, we take pride in offering thoughtfully crafted décor and furniture pieces designed to elevate your living spaces. Every product undergoes strict quality checks before dispatch. However, we understand that situations may arise where a return, replacement, or refund is required.
To ensure a smooth and transparent experience, please review our detailed Return & Refund Policy below.

 

1. Eligibility for Returns
 

Returns are accepted only under the following conditions:

a. Damaged or Defective Items

  • If the product arrives broken, damaged, or defective, you may request a return or replacement.

  • You must notify us within 48 hours of delivery.

  • Provide clear photos/videos showing:

    • Outer packaging

    • Damage to the product

    • Product label / order number

b. Wrong Item Received

  • If you receive a product different from what you ordered, contact us within 48 hours.

  • We will arrange a pickup and send the correct item at no additional cost.

c. Missing Parts or Incomplete Product

  • If any component/accessory is missing, report it within 48 hours, and we will send the missing part(s) promptly.

 

2. Non-Returnable Products
 

Due to the nature of our collection, the following items cannot be returned unless damaged on arrival:

  • Custom-made or personalized décor items

  • Furniture pieces made to order

  • Clearance sale or discounted products

  • Used, altered, or installed items

  • Items without original packaging

Products must be in unused, original condition for return approval.

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3. Return Process
 

Step 1: Initiate Return

Contact our support team through the Customer Support Form or email with:

  • Order number

  • Reason for return

  • Photos/video evidence
     

Step 2: Approval & Pickup

  • Once approved, we will schedule a pickup through our courier partner.

  • Pickup availability may vary by location.

  • Items must be packed securely in original packaging, with all accessories included.
     

Step 3: Quality Check

  • After the item reaches our warehouse, our team conducts a quality inspection (typically 2–4 business days).

  • Refund or replacement is approved only after successful QC.
     

4. Refund Policy
 

Refund Methods

Once approved, refunds are processed through:

  • Original payment method (UPI, credit/debit card, net banking)

  • Store credit (if preferred)
     

Refund Timeline

  • Refund initiation: Within 2–4 business days after QC approval.

  • Bank processing time: 3–7 business days depending on your bank/payment provider.

  • Total timeline may take 7–14 business days.
     

Refund Deductions

Refund amounts may include deductions for:

  • Original shipping charges

  • Reverse pickup charges (if return reason is not damage/wrong item)

  • Packaging or restocking fee (case-specific)
     

Shipping fees are non-refundable unless the return is due to a mistake on our part.
 

5. Replacement Policy
 

You may request a replacement when:

  • The product is damaged on arrival

  • You received the wrong item

  • A part/accessory is missing
     

Important Notes

  • Replacements depend on product availability.

  • If the item is out of stock, you may choose:

    • Another product of the same value

    • Store credit

    • A full refund (only in eligible cases)
       

6. Order Cancellations
 

Before Shipping

  • Orders can be cancelled only before dispatch.

  • Once shipped, cancellations are not possible.
     

After Shipping

  • If the courier fails to deliver due to incorrect address or repeated unavailability:

    • The customer may be charged for return shipping.

    • Refund (if applicable) will exclude shipping fees.
       

7. Exchanges

  • Direct product exchanges are not supported.

  • Instead, you may return eligible items and place a new order separately.
     

8. Return Conditions
 

For a return to be approved, the product must:

  • Be unused and uninstalled

  • Be free of stains, scratches, or usage marks

  • Include all parts, accessories, and manuals

  • Be packed in the original box with protective materials

  • Have the original invoice/order slip
     

Failure to meet these conditions may result in rejection of return/refund.
 

9. Late or Missing Refunds
 

If you have not received your refund:

  • Check your bank account and SMS/email for updates

  • Contact your card provider or bank for processing status

  • If still unresolved, contact our customer support with your order details
     

10. Contact Us

For any help related to returns, replacements, or refunds, please reach out through our Customer Support form or email us directly. Our team is here to support you at every step.

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