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Shipping Policy

At TODD, we take great pride in delivering premium décor and furniture pieces with the utmost care. Our goal is to ensure a smooth, reliable, and transparent shipping experience for all customers. Please read the detailed shipping policy below to understand how we handle order processing, delivery, tracking, and related concerns.

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1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed after business hours, during weekends, or on public holidays will be processed on the next working day.

  • Once your order is prepared and dispatched, you will receive a shipping confirmation email/SMS containing your tracking number and courier details.

  • In rare cases of high order volumes or inventory verification, processing may take slightly longer. If this occurs, our team will inform you.
     

2. Shipping Duration

Delivery timelines depend on your location and courier availability:

  • Standard Domestic Shipping: Typically 5–10 business days.

  • Remote, rural, or special-service areas: May require additional 2–4 business days.

  • Weather conditions, festivals, government restrictions, or courier delays may affect delivery timelines, but we always aim to deliver at the earliest.
     

3. Shipping Charges

  • Shipping costs are automatically calculated at checkout based on the product weight, size, number of items, and delivery pincode.

  • From time to time, we may offer free shipping promotions—these will be clearly mentioned on the website or product pages.

  • Shipping charges are non-refundable once the product has been dispatched.
     

4. Order Tracking

  • Every parcel is shipped with a unique tracking ID, enabling you to monitor your order in real time.

  • Tracking updates may take 24–48 hours to appear after dispatch, depending on the courier partner.

  • If tracking shows delays or no updates for an extended period, our customer support team will assist you promptly.


5. Packaging & Delivery Handling

  • All items are securely packed using protective materials suitable for fragile décor, wooden items, and premium furniture accessories.

  • Larger items or delicate pieces may be packed in reinforced boxes to ensure safe transport.

  • Our courier partners may contact you prior to delivery for confirmation or location assistance.
     

6. Damaged, Defective, or Missing Items

We take quality control seriously; however, if your order arrives damaged or incomplete:

  • Please inform us within 24 hours of delivery.

  • Provide photos/videos of the damaged package and item for quicker resolution.

  • Based on assessment, we may offer:

    • Replacement of the damaged item

    • Reshipment of missing parts

    • Store credit or refund (as applicable)

  • Damage claims made after 48 hours may not be eligible for support due to courier verification constraints.


7. Wrong Address, Undeliverable Packages & Failed Delivery Attempts

  • Ensure your shipping address, contact number, and pincode are correct at checkout.

  • If a package is returned due to:

    • wrong/incomplete address,

    • customer unavailability, or

    • repeated failed delivery attempts,
      then additional reshipping charges may apply.

  • Refunds (if eligible) will exclude the original shipping cost.
     

8. International Shipping 

  • We currently ship to selected international destinations.

  • Delivery timelines vary by country and may take 15–30 business days depending on customs clearance.

  • Import duties, customs fees, or taxes are the customer’s responsibility and vary by country.

  • International orders are non-returnable unless damaged during transit.
     

9. Order Modifications or Cancellations (Before Shipping)

  • Changes to the order (address, item, color, quantity) can only be made before dispatch.

  • Once shipped, orders cannot be cancelled or modified.

  • For urgent changes, contact customer support immediately with your order number.
     

10. Need Help?

For any concerns regarding shipping, delivery status, or order support, feel free to reach out through our Customer Support Form or email us. Our team is always ready to assist you.

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